Each pet category page offers a separate product section on the left that allows you to quickly browse items. When browsing our site remember to click on the smaller product image to view a larger image, description and price of each item.

Go to another pet category by simply clicking on the appropriate link listed at the left of the screen.

We have secure automatic ordering in our catalog for your shopping convenience. We also offer a wish list and a history of what you have ordered in the past. This item is password protected and only you can review your orders.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Checks and Money Orders. All payments will be calculated and processed in US Dollars.

1. We have online ordering complete with a convenient shopping basket and secure checkout.

2. You can also print out our order form and mail it along with your method of payment or if paying by credit card you can fax us your order.

3. Paying by personal check will delay your order five business days from our receipt of your check until the funds clear. We only accept checks and money orders denominated in US dollars.

4. If you experience any problems with these options please notify us info@parrot-fever.com. We will be happy to work with you through an option or order an alternative ordering method.

Shipping

We ship United Parcel Service and USPS. Shipping UPS will allow you to track your order. We will send you an e-mail with tracking information as soon as your order is shipped. We will do our best to ship all orders the day they are received delivery time will depend upon your location. Shipping charges are based on volume of items ordered. We do not charge any handling fee. We do our best to minimize the cost of shipping, all shipping charges are based on current UPS and USPS charges. For International Orders or to Alaska and Hawaii please send an e-mail to info@parrot-fever.com and we will quote you a shipping rate based on service type.

Returns

For the safety of your pet, we do not accept returns on toys or food. If a return is necessary on a product other than a toy or food, it must be in the original packaging. Refunds are not made but rather a store credit is issued.

We will do our best to ensure your order arrives in excellent condition, however damage can sometimes occur in transit. If you receive a shipment that is damaged, please contact your postal carrier or UPS (1-800-pick-ups) immediately. Also, contact us to report the damage and to arrange for credit or replacement of the item. Do not dispose of the original carton, merchandise, or packing material, as examination by a postal inspector may be necessary. Was an item sent in error or defective? Please contact us explaining the situation and to arrange a replacement. In most cases, we request items sent in error or defective to be returned unused and in original packaging within 15 days or receipt.